January 2nd, 2008


In Search of Excellence and not finding it at the Mariott

I've been reading the 1982 book on corporate management called In Search of Excellence; Lessons from America's Best-Run Companies. It was my father's copy and he was getting rid of it. In reading it I was constantly reminded of Professional River Outfitters, in Flagstaff, AZ, where I last worked. It is obvious to me that the owner of PRO has integrated the basic learnings of this book in his approach to management, and also obvious to me that IT WORKS. This book is an excellent read even though it is 26 years old.
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